Every version of Microsoft Word seems to behave differently with respect to cross references. To ensure accurately displayed cross references, you might have to target a single version of Word, and you might have to give up one or more of the following:
Wrapping cross references as hypertext links avoids some problems, causes others:
[WordOptions] ; WrapXrefs = Yes (default, wraps full xref format content as ; hyperlink, but displays xrefs as errors on Word 2000) or No WrapXrefs=Yes
When WrapXrefs=Yes, cross references look and work as expected, but updating an interfile reference might cause a cannot-open-file error message to replace the text of the reference in Word 2000, even though the referenced file is present.
When WrapXrefs=No and LockXrefs=Yes, cross references are not active.
When WrapXrefs=No and LockXrefs=No, only the following cross references are active: