A.2 How to request help
Zip your files!
Do not send unzipped DITA files to Omni Systems.
Do not send files larger than 1 MB.
If you still encounter problems after following the
steps in §A.1 Things
to check first, help us to help you, as follows:
§A.2.1
If the problem involves a crash
§A.2.2
Scope the problem
§A.2.3
Document the problem
§A.2.4
Package the problem
§A.2.5
Send the package to Omni Systems
Previous Topic: A.1.5 Check
your version of DITA2Go
Next Topic: A.2.1 If the
problem involves a crash
Parent Topic: A. Technical support for DITA2Go
Sibling Topics:
A.1 Things
to check first