A.3.2 Scope the problem
Consider the following questions:
- Do you get the same result each
time you try, or does the result vary?
- If you have machines with other
operating-system versions available, does the same thing happen on all
of them?
- Does it happen with all files,
or only some? If only some, do the problem files have something in common
that other files do not?
Next: Document the
problem.
Previous Topic: A.3.1 If the
problem involves a crash
Next Topic: A.3.3 Document
the problem
Parent Topic: A.3 How to
request help
Sibling Topics:
A.3.1 If the
problem involves a crash
A.3.3 Document
the problem
A.3.4 Package
the problem
A.3.5 Send
the package to Omni Systems