Attach the .zip file you created in §A.3.4 Package the problem to the e-mail message you wrote in §A.3.3 Document the problem, and send it to:
Generally you will receive a response within one business day; sometimes within an hour. If you have not heard from Omni Systems after one business day, send another e-mail message (without attachments) to inquire.
Do not send unzipped DITA files to Omni Systems. Do not send files larger than 1 MB.