Create a .zip file smaller than 1 MB that contains the following files:
The smallest fragments that yield the problem; see Step A.2.6 in §A.2 Things to check first. No unzipped files. |
|
Located by default in your project directory; see §4.2 Logging conversion events. |
|
Your project configuration file, plus any chapter-specific configuration file used by the problem DITA file. |
|
Include all local templates in every chain that might affect the result. |
|
If the problem file uses DITA2Go macros located in library files. |
|
If your project uses CSS (HTML output only), and the problem is a display problem. |
|
If the problem occurs when you generate one of the following: |
|
Any external graphics referenced by the problem-file fragment. |
Finally: Send the package to Omni Systems.