A.3.3 Document the problem
Write an e-mail message that contains the following
information:
- A brief description of the problem,
including answers to questions in §A.3.2
Scope the problem.
- Operating-system name and version;
for example, Windows XP SP3.
- Amount of memory on your machine;
for example, 2 GB.
- Browser name and version, if
the problem occurs when you generate HTML; for example, Firefox 3.5.
Next: Package the
problem.
Previous Topic: A.3.2 Scope
the problem
Next Topic: A.3.4 Package
the problem
Parent Topic: A.3 How to
request help
Sibling Topics:
A.3.1 If the
problem involves a crash
A.3.2 Scope
the problem
A.3.4 Package
the problem
A.3.5 Send
the package to Omni Systems