A.3 How to request help
Zip your files!
Do not send unzipped DITA files to Omni Systems.
Do not send files larger than 1 MB.
If you still encounter problems after following the
steps in §A.2 Things
to check first, help us to help you, as follows:
§A.3.1
If the problem involves a crash
§A.3.2
Scope the problem
§A.3.4
Package the problem
§A.3.3
Document the problem
§A.3.5
Send the package to Omni Systems
Previous Topic: A.2.6 Narrow
down the problem
Next Topic: A.3.1 If the
problem involves a crash
Parent Topic: A. Technical support for DITA2Go
Sibling Topics:
A.1 Evaluation
version is different
A.2 Things
to check first
Related References:
A. Technical support for DITA2Go