A.2.3 Document
the problem
Write an e-mail message that contains
the following information:
- A
brief description of the problem, including answers to questions in §A.2.2
Scope the problem.
- Operating-system
name and version; for example, Windows 7 X64.
- Amount
of memory on your machine; for example, 2 GB.
- Browser
name and version, if the problem occurs when you generate HTML; for example,
Firefox 3.5.
Next: Package the
problem.
Previous Topic:
A.2.2 Scope
the problem
Next Topic:
A.2.4 Package
the problem
Parent Topic:
A.2 How to
request help
Sibling Topics:
A.2.1 If the
problem involves a crash
A.2.2 Scope
the problem
A.2.4 Package
the problem
A.2.5 Send
the package to Omni Systems
Table of Contents • Index