A.1.5 Check your version of DITA2Go

If you are using DITA2Go, do the following:

  1. In a text editor, open an output file (.htm or .rtf or .dita or .ent) that you created with DITA2Go, and find a line near the top of the file that shows the DITA2Go version and build numbers. The line you want looks like this:

    HTML/XML:

    <!-- generated by DCL filter dwhtm, Ver 4.0 x002 h289 -->

    RTF:

    {\info {\doccomm DCL filter dwrtf, Ver 4.0 x002 r297}}

    Table A-1 lists the build numbers underlined in these examples.

  2. Go to the DITA2Go Web site:

    http://www.dita2go.com/

    Navigate to Downloads > Basic Software > Components, and check the build numbers on the archived DLL files. For example: 

    File

    Size

    Description

    Last updated

    drxml002.zip

    215k

    DITA input module

    01-Jun-2010

    dwrtf295.zip

    251k

    RTF output module

    01-Jun-2010

    dwhtm289.zip

    421k

    HTML/XML output module

    01-Jun-2010

  3. Compare the number on each DLL archive file with the build numbers you found in your output, as shown in Table A-1.

    Table A-1 Examples of build numbers for DITA2Go DLL files

    Output type

    DLL file

    Build number:

    Current?

    Latest

    Used

    All

    drxml.dll

    002

    x002

    Yes

    HTML

    dwhtm.dll

    289

    h284

    No

    RTF

    dwrtf.dll

    295

    r295

    Yes

  4. If the build number on a DLL archive is higher than the corresponding build number in your output file, obtain and install the current update; see §1.4 How to update DITA2Go. Then try the conversion again.
  5. If you think you have all the latest DLLs, but a build number in the output file does not agree, there might be an old copy somewhere on your system, typically in \windows\system or \windows\system32. Find and delete the old copy, then download an updated copy and unzip it in %OMSYSHOME%\common\bin.
  6. If you still encounter the problem, check whether later beta versions of any DLLs are available on the DITA2Go Web site:

    http://www.dita2go.com/

    Navigate to Downloads > Basic Software > Beta Components, and check the four-part numbers in the descriptions of the DLL files. The first two parts are the product version, third part the build number, and fourth is the beta version, zero for the released DLL, incremented for each beta build. For example: 

    File

    Size

    Description

    Last updated

    drxml.dll

    580k

    DITA input module, 4.0.3.42

    04-Jun-2012

    dwrtf.dll

    588k

    RTF output module, 4.0.297.2

    02-Jun-2012

    dwhtm.dll

    1052k

    HTML/XML output module, 4.0.291.4

    04-Jun-2012

  7. Compare the third part of the number in each description with the build numbers you found in your output, as shown in Table A-1. If the fourth part is greater than zero, and the problem is due to a defect in DITA2Go, the defect might have been corrected. See §1.4.2 Try out DITA2Go beta executables.

Still no luck? See §A.2 How to request help.

Previous Topic:  A.1.4 Check path names, file names, and drive location

Next Topic:  A.2 How to request help

Parent Topic:  A.1 Things to check first

Sibling Topics:

A.1.1 Examine your conversion log file

A.1.2 Check your DITA2Go installation

A.1.3 Check the DITA2Go User’s Guide

A.1.4 Check path names, file names, and drive location

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